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Around Harvard

Resources

For the HMI WORLD FORUM "How doctors talk: Improving physician-patient communication"

Organizations

American Academy on Communication in Healthcare
http://www.aachonline.org/

Association of Standardized Patient Educators
http://www.aspeducators.org/

Books and Articles

“Difficult Conversations in Health Care: Cultivating Relational Learning to Address the Hidden Curriculum,” by David M. Browning, Elaine C. Meyer, Robert D. Truog, and Mildred Z. Solomon. In Academic Medicine, September 2007.

Doctors Talking with Patients/Patients Talking with Doctors: Improving Communication in Medical Visits, written by Debra L. Roter and Judith A. Hall, and published by Praeger Publishers (2006).

Patient-Centered Communication in Cancer Care: Promoting Healing and Reducing Suffering,  written by Ronald M. Epstein and Richard L. Street, Jr. and forthcoming from the National Cancer Institute.

How Doctors Think, written by Jerome Groopman and published by Houghton Mifflin (2007).
The Biopsychosocial Approach: Past, Present, Future, edited by Richard M. Frankel, Timothy Quill, and Susan Mc Daniel, and published by University of Rochester Press (2003).

Educational Tools

Teaching and Assessment Tools and Best Practices:
“A Practical Guide to Teaching and Assessing the ACGME Core Competencies,” by Elizabeth A. Rider, Ruth H. Nawotniak, and Gary D. Smith (HCPro, 2007).

Northwestern University’s Communication Assessment Tool:
“Measuring Patient Views of Physician Communication Skills: Development and Testing of the Communication Assessment Tool,” by Gregory Makoul, Edward Krupat, and Chi-Hung Chang. In Patient Education and Counseling, August 2007.

SEGUE Framework:
“The SEGUE Framework for Teaching and Assessing Communication Skills,” by Gregory Makoul. In Patient Education and Counseling, October 2001.

A frequently used method for giving bad news:
“SPIKES: A Six Step Protocol for Giving Bad News: Application to the Patient with Cancer,” Oncology,” by Walter Baile, Robert Buckman, and colleagues. In The Oncologist, August 2000.

Online Tools:

Drexel University’s Doc.Com program consists of 40 online learning modules, each presenting a key principle, evidence-based recommendations, and a skills checklist demonstrated by some of the world’s most recognized experts on medical communications. Another program being developed at Drexel called WebOSCE allows students or practitioners to interact with live standardized patients via the Internet. Students receive feedback, watch videos of ideal behaviors, and are able to watch a videotape of their interaction online.